Open City was launched in Karlstad municipality in October 2024 to make the city’s range of activities more inclusive. So far, the service has reached around 400 users.
Open City is a result of Karlstad’s second procurement, carried out with the support of the Demand Acceleration framework. Developed within the DigitalWell Arena, the framework enables the public sector to use procurement to drive innovation processes. Instead of demanding a ready-made solution, a collaborative innovation programme is procured, in which several companies can participate.
Cooperation where companies take the service further
We Know It was the company that was ultimately awarded the development contract to design the Open City solution that was considered to best meet Karlstad’s needs. It is also the company that owns and manages the service, so that it can be spread to more customers and developed over time.
“We Know It and Karlstad have done a fantastic job of developing the service together, so it is gratifying that Trollhättan also sees the potential in it to improve the quality of life for people with cognitive challenges,” says Carolin Maule, Innovation Manager at DigitalWell Arena, which led the process of Karlstad’s procurement.
Watch the film that describes the background to the creation of the service: